PC Computer Setup

Computer hardware and networks are one thing, but the software environment is another. A well-configured computer is a happy computer, and if you’re someone who likes things done properly, our well-trained technicians will make sure your software and operating system are working as efficiently as possible.

IMPORTANT NOTE: Com2u does not provide disks or install media unless they have been purchased from us. If you need software or an operating system installed, you need to provide disks or buy from our software page.

Operating System Install/Rebuild

If your computer system has a software or operating system problem, it can always be fixed by wiping the disk and starting from scratch – “Nuke it from space, it’s the only way to be sure.” Com2u technicians will reformat your hard-drive and install a new operating system, along with the necessary computer set-up. While this is an extreme option, many systems are too far gone to save from virus infestations or configuration corruption and this may be the fastest and cheapest option. That said, every Windows system should probably be broken down and re-installed every two to three years to ensure smooth operation.

Note that, unless you are installing an operating system on a new computer, this operation is usually combined with a Profile Backup and Move.

Staff work time: Up to three hours on-site.
Standard fee: Bt1,500 per hour plus optional profile-move fee (see below).

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Profile Backup and Move

Your profile is the account information personal to you on your operating system. It includes your email, desktop wallpaper, saved passwords, configuration and options and anything else that isn’t saved in your files.

A profile move is necessary if you would like to migrate to a new computer or if you need to re-install your operating system, and is usually faster and more convenient than resetting everything manually.

Staff work time: Up to two hours on-site.
Standard fee: Bt1,500 per hour.

NOTE: Not 100% of profile data can be exported for security reasons (eg, email account settings) so some manual re-entry of data will be necessary. Also note that while software settings may be moved with a profile, software must be reinstalled on the new machine.

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Software Install

If you’d like a new package installed, our polite and skilled technicians can oversee the installation and make sure it works the way it should. Software not included. If you would like to purchase software, please check oursoftware prices.

Staff work time: Approximately 30 minutes.
Standard fee: Bt1,500 per hour.

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Software Suite Install

A software suite is a package of programs that work together – Microsoft Office or Adobe Creative Suite, for example. Such packages usually have many options and install configuration instructions and pose a challenge for the new or unsure user. Software not included. If you would like to purchase software, please check oursoftware prices.

Staff work time: Approximately 1 hour on-site.
Standard fee: Bt1,500 per hour.

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Internet Security Suite

An unprotected computer can rapidly become infected on the internet, putting your privacy and financial information at risk, to say nothing of making your computer run at a snail’s pace. Ensure your computer is protected by having Com2u’s expert technicians install the latest anti-virus and spyware tools to keep your surfing experience a secure one.

Staff work time: Approximately 1 hour on site.
Standard fee: Bt1,500 per hour plus license costs for any software required.

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